Frequently Asked Questions2017-03-13T11:52:09+00:00

FREQUENTLY ASKED
QUESTIONS

Understanding our project timeline and process

Got Questions? We’ve Got Answers.

Pressure treated pine and cedar decks require annual staining or sealing to maintain the deck’s longevity in our climate.  Composite decking offers superior durability and performance by being resistant to termites, rotting, warping and splintering. It also never needs staining or painting. It only requires an annual cleaning like any exterior building product.

RSB has seen many composite manufacturers come and go over the last dozen years composite decking has gained in popularity. The one company that has stood the test of time, was the pioneer in composite decking manufacturing, has a wide range of low-maintenance decking products backed by strong warranties, and is financially secure to be around for the length of the product’s warranty, is Trex. These attributes are the reason why RSB confidently recommends Trex® products to our customers.

Trex® decking is made from 95% recycled materials that are carefully processed to ensure the highest level of quality and performance. The decking performs better than wood, lowering your cost over time through less maintenance and is an environmentally-friendly choice.
RSB recommends that both pressure treated pine and cedar decking be maintained the same overtime. This includes staining or sealing your new wood deck within 60 days from installation and sooner for fall deck installations. The old way of thinking was to let wood acclimate for a year before staining or sealing. This is no longer recommended. Unfortunately, in our harsh climate with extreme heat and cold, exterior wood products are put under a lot of stress. If a wood deck is left untreated for longer than 60 days, water will seep into the wood causing the wood to expand. Then when it dries out, it contracts. This cycle of expansion and contraction on untreated wood causes an acceleration of warping, splintering and shrinking on wood decks. If wood is stained or sealed within 60 days from installation, it reduces the chance of the wood having these issues. Ongoing, RSB recommends a full cleaning, sanding any splintered wood and re-staining annually to prolong the life of your wood deck. Every deck stain or sealer manufacturer has their own installation instructions that need to be followed to ensure your deck is properly protected.
Trex® decking requires far lower maintenance than wood decking with only a simple soap and water cleaning annually to maintain the beauty of the products. Trex® Transcend, Select and Enhance can be power washed. Use only a fan tip and up to a 3100 psi power washer to remove dirt and debris. The fan tip should be no closer than 8 inches (20.4 cm) away from the protective shell during use. Please visit www.trex.com for more details on maintaining your Trex® decking.
Trex® offers a limited 25 year stain and fade warranty as outlined on their website, www.trex.com.
RSB warranties the underneath structure of our decks for 5 years as outlined on our Terms & Conditions which is provided upon request and for new customers to sign with their contracts. Because RSB is a TrexPro® Platinum installer, there is an additional labor warranty beyond the 25 material warranty as outlined on Trex’s website, www.trex.com.
Trex® samples are brought to prospective customers’ homes during the estimate appointment. We also have a large assortment of samples at our office in McHenry which can be picked up by appointment. Trex® samples can also be ordered on Trex’s website at www.trex.com.
Yes, RSB has been a member of the BBB for 10 years and has remained complaint-free for the entire membership duration.

We are proud to have all of our own employees on staff building our projects which makes us different than the majority of deck builders who sub-contract out their carpentry. The use of employees over sub-contractors ensures consistent quality construction and attracts talented carpenters who are wanting a long-term employer. The only sub-contractors we use are licensed roofers, electricians and plumbers.

Yes, Rock Solid Builders carries $2 million dollars in a commercial liability policy, an additional umbrella policy, auto insurance on our fleet of vehicles and full worker’s compensation since Rock Solid Builders uses only our own employees. This protects the homeowner over a company that only uses sub-contractors who aren’t fully insured.

Yes, we have an office right in McHenry that has many displays of Trex® decking, railings and lighting. Our standard office hours are Monday through Friday from 9am to 3pm although we request that all visits to our office be scheduled in advance to ensure a dedicated time slot to visit with one of our associates.

Don't wait any longer. Relax and enjoy your dream deck this year!

Contact Rock Solid Builders today for your free estimate.

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OUR CLIENTS SAY

Talk about quick follow ups, response to phone call, quality work, and friendly and knowledgable staff/ installers. There a FEW folks I can leave the house and be at ease that things are going super smooth and perfectly. Our installers were kind, respectful, and very hard workers!!
Donna, Crystal Lake, IL